We MAY approve a refund/transfer request provided the Student meets the following requirements:
The Student MUST notify us of their desire to transfer or cancel IN WRITING within 24-hours of placing the online order. Requests MUST be sent via email (VERBAL requests are NOT accepted) to following address: email@example.com;
the Student must NOT HAVE EXCEEDED the MAXIMUM training TIME ALLOWED for ANY online course, which shall be calculated as follows:
- Courses with a TOTAL course time of 30 minutes to 1-hour: 10 minutes MAXIMUM;
- Courses with a TOTAL course time of 1-hour to 2-hours: 15 minutes MAXIMUM;
- Courses with a TOTAL course time of 2-hours to 7-hours: 20 minutes MAXIMUM; and
- Courses with a TOTAL course time of 8-Hours or more: 30 minutes MAXIMUM.
Transfers: ALL Transfer requests MUST be made within 24-Hours of placing your order. We will ONLY approve transfer requests if the Student has not EXCEEDED the MAXIMUM time allotted.
You may transfer your registration fee to a course of equal or lesser value. The tuition difference will NOT be refunded for transfers INTO a course of LESSER value. Transfers to courses of GREATER value must include payment of additional tuition with the transfer request.
If the request is made AFTER 24-hours OR the student has completed MORE THAN the MAXIMUM allotted training time (indicated above) your tuition is NON-REFUNDABLE.
Online training courses may NOT be transferred to another student.
Students have 90 days (3-months) to complete an online course.
Orders placed with a “Corporate Account” or “Discount Code” are NOT eligible for refund, cancellation or transfer. NO EXCEPTIONS.
Students have 90 days from the date of registration to complete all online courses. Students may request a 1-month extension provided the request is made BEFORE the training course expires.
Expired courses – students who have left the employ of a company are NOT eligible for credit or refund of any kind, regardless of time spent in the course or time remaining.
Once your request for refund and reason is received, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.